Terms & Conditions

Medical Disclaimer:

We are not medical professionals and therefore advise you to consult with your GP before going on a new diet. The Diet Doctor will not be held liable for any consequential damages that result from the use of, or the inability to use the products and services on this site or the performance of the products. HCG has not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

Participation Disclaimer:

The Diet Doctor does not and cannot review all communications posted to or created by users accessing this site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, The Diet Doctor is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, we reserve the right to block or remove communications or materials that is (1) abusive, defamatory, or obscene, (2) fraudulent, deceptive, or misleading, (3) in violation of a copyright, trademark or; other intellectual property right of another or (4) offensive or otherwise unacceptable to in its sole discretion.

Disclaimer Warranty:

Results may vary from person to person depending on personal lifestyle, dietary regime, dedication to the regime, willpower and amount of exercise etc. The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents. The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility. The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Limitation of Liability:

The Diet Doctor will not be held liable for any consequential damages that result from the use of, or the inability to use, the products and services on this site or the performance of the products.

Product availability:

Lead time is dependent on stock availability. Should we have stock available; orders will be dispatched within 24 hours provided that your payment is validated /received before 14:00. This applies to weekdays only. Orders placed on Friday may only be dispatched the following Monday. Should the product not be in stock please allow 10 working days plus freight/ transit time. This will allow for manufacturing and delivery from our warehouse. Every effort is made to effect shipment of your order timorously, however unforeseen circumstances may cause delays. Should we be faced with such an occurrence The Diet Doctor will contact you via email and provide a revised shipping schedule.

Returns and/or exchange policy:

Returns and exchanges must be done, strictly, within seven (7) calendar days from date of purchase. Product must be in the original packaging and defect free (Products must be in perfect condition for resale). Any additional costs of shipping and/or delivery fee will be the customer’s liability.

Delivery Policy:

When you click to make a purchase with us legal obligations arise and your right to refund are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries, please contact us before making any purchase for any goods or services through this website.

Payment Options and Pricing:

All transactions will be processed in South African Rands (ZAR). The Diet Doctor endeavors to offer you competitive prices on current products. The Diet Doctor serves the right to change pricing at any time without prior notice. Prices indicated are the prices applicable at the time of purchase. No refunds are applicable should the pricing change once the purchase has been made.

EFT (Electronic Funds Transfer):

EFT is one of the most widely used ways of sending money online. Once you have added enough items to your “Order Form”, proceed to “Place Order”! We will then forward you an Invoice whereby you will then have to load The Diet Doctor as a beneficiary on your internet banking and use the unique Invoice number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products.

PayFast:

PayFast is a secure payment gateway we make use of for credit card payments. When you select PayFast you will be redirected to their website that is secure and once payment was successful you will redirect back to The Diet Doctor website. Please note: Payments can take up to 12-24 hours to reflect.

When using the courier service:

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises. Please do not enter any PO BOX as a delivery address. Please take special note of the additional shipping/courier charges. Undelivered packages; occasionally packages are returned to us undelivered. Should this event take place every attempt will be made to contact you to make arrangements for re- shipment. PO BOX Addresses can be used only for items that you wish to collect at your local post office with your personal PO Box Address and proof of ID.